A Surrogacy Agency Streamlines Candidate Screening

The Challenge: Medical Records Became a Bottleneck

Rigorous screening — medical, psychological, and legal — is essential. Yet, the process often begins with an unpredictable hurdle: gathering a complete and accurate medical history.

Previously, the team relied on in-house staff or external vendors to collect medical records, a process that took weeks, sometimes over a month. The delay was costly: promising candidates would move on to other programs, and the organization risked wasting thousands of dollars per candidate on additional screenings that could've been disqualified early.

“Many candidates don't remember all their providers, or they omit key parts of their medical history, sometimes unknowingly, sometimes not. We need to be thorough while still being a safe space for everyone involved.”

Program Director

Surrogacy Agency

The Solution: A Predoc-First Screening Model

The team hypothesized that improving medical record retrieval would reduce delays and lower costs by identifying medically disqualified candidates sooner. This was critical, as medical screening is only the first of many expensive steps, which also include psychiatric evaluations, background checks, and home assessments.

When the organization implemented Predoc, the goal was simple: improve speed without compromising integrity.

What stood out about Predoc wasn't just the speed — it was the ease of use. The platform allowed the team to focus on relationships, while giving them access to complete and verified records without relying on candidates to collect them.

“We wanted to move medical review to the very front of our process because we knew it could disqualify candidates we might otherwise spend a lot of time and money screening. We needed something simple and reliable. With Predoc, there's one point of contact — we get the full picture, fast.”

Program Director

Surrogacy Agency

The Impact: Faster Records, Faster Decisions, Lower Costs

Since partnering with Predoc, the agency has reduced medical record turnaround time by over 70%. This allowed them to re-engineer their intake process, prioritizing medical review before any other investment in screening.

The results were immediate and measurable: time-to-decision reduced by nearly 50%, screening costs dropped with fewer late-stage disqualifications, and decline rates fell to just 8% — compared to the industry average of 25–35%. Operational margin significantly improved as more candidates were medically disqualified before expensive additional screenings.

“For our margins, this is incredibly impactful. We're not wasting time or money. And because we screen meticulously, our entire process feels more authentic, never transactional.”

Program Director

Surrogacy Agency

Faster Decisions, Higher Trust

By partnering with Predoc, the agency transformed a slow, error-prone process into a streamlined, strategic advantage. Faster records led to faster decisions, fewer mismatches, and more successful outcomes — for everyone involved.

“When you screen thoroughly and move with empathy, you build trust. That's what matters most.”

Program Director

Surrogacy Agency