The Challenge: Friction Between Referrals and Site Enrollment

Clinical Enrollment is a high-growth clinical trial recruitment firm, which aims to give patients what they deserve: access to potentially life-changing scientific discoveries.

Before partnering with Predoc, Clinical Enrollment faced a familiar obstacle: site partners frequently stalled on referrals because patient medical records weren’t immediately available. As a result, enrollment pipelines slowed down, and patient drop-off increased. For both Clinical Enrollment and partner sites, patient drop-off represents lost revenue potential for otherwise qualified patients.  

“Referrals without records were one of the most common complaints from our site partners. It delayed consent and made our value prop harder to prove.”

— Jessica Detmer-Lillard, Head of Site Relations & Recruitment Operations

The Solution: Embedding Predoc into Every Trial

Starting in 2024, Clinical Enrollment made medical record retrieval via Predoc a mandatory part of its delivery model, a move that streamlined downstream workflows and supported faster patient enrollment. Now, every trial includes Predoc in the standard services agreement unless the trial itself doesn’t require medical history.

“We now include Predoc in every contract we execute. It’s become core to how we deliver for trial sponsors.”

— Jeff Eggeling, Head of Partnerships and Sponsor Relations 

In fact, Predoc became a key lever in business development efforts. According to Jeff, several recent trial wins, such as a large heart failure trial for a top-5 pharma company, were directly influenced by Clinical Enrollment’s ability to guarantee patient record retrieval.

“Our EHR retrieval capabilities helped us win the bid. Sponsors see it as a clear advantage.”

– Jeff Eggeling, Head of Partnerships and Sponsor Relations 

The Impact: Faster Referrals, Higher Conversion, More Wins

With Predoc in place, Clinical Enrollment now sends patient referrals with complete records for nearly all referrals, a critical factor in enabling sites to consent and randomize patients more efficiently.

“We got records for most patients we asked for. That alone saves time, improves site relationships, and increases throughput.”

— Jessica

In one notable example, Clinical Enrollment managed both the Phase 2b and Phase 3 portions of a large sponsor’s program. Phase 2b did not include record retrieval; Phase 3 did, with Predoc embedded from the start. The result: onsite visits increased by 45%, which often leads to speedier enrollment. 

For sites, receiving records with a referral was a clear differentiator. “Receiving records with the referrals saves us so much time and effort. We really appreciate the face sheets for giving us a quick high level view into eligibility,” commented one partner site leader to Jessica.  

A Competitive Advantage in Business Development

In a crowded landscape, Predoc has become a differentiator for Clinical Enrollment. In recent bids, sponsors have made it clear: without a solution like Predoc, Clinical Enrollment wouldn’t have made the shortlist.

“We wouldn’t have won at least one recent, large trial if we couldn’t guarantee record retrieval.”
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— Jeff Eggeling

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