The Challenge: Records Were Slowing Enrollment

Before partnering with Predoc, Revival Research faced a common but costly operational bottleneck, delayed or unattainable medical records and time-intensive chart review hindered enrollment velocity.

“We had some studies where we had to screen-fail otherwise qualified patients because we couldn’t get their records; this is really frustrating for the patient, trial sponsor, and site."
- Nicole Stiff, Corporate Development and Business Operations Manager

Before using Predoc, each individual site was responsible for recruiting, screening, and enrolling patients in complex, multi-phase studies for top global pharmaceutical companies. Enrollment hinged on the ability of a clinical team to review complete patient history. Before using Predoc:  

• Record Turnaround Time: 2-3 weeks, or sometimes months, depending on the originating facility
  
• Record Review Time: 60–90 minutes per patient, largely due to fragmented or incomplete data
  
• Time to Enrollment: 3–4 hours per patient from pre-screening to enrollment
  
  

These inefficiencies strained staff resources and risked patient dropout before enrollment could be completed.

The Solution: Faster Retrieval and Simplified Review with Predoc

Revival Research first discovered Predoc at the S.O.S. Conference in Oklahoma City. The promise of faster record retrieval and reduced hassle for staff stood out immediately.

“What convinced us to get started wasn’t just the faster chart turnaround time on record retrieval; it was how much less of a burden the entire process would be on our site team.”

One area where the team instantly understood the value beyond retrieval was the Facesheet, Predoc’s record analysis product. Customized to any single study, the Facesheet provides a single, consolidated view of how a patient’s medical records compare against study protocols. Each data point is cited back to the original source, making it easy for in-house clinicians to dig deeper.   

“Our hypothesis was that the facesheets would make comparison to I/E criteria much easier to digest and understand for our team.”

The Revival team decided to pilot at a single site with a single study, but demand grew organically. Sites without access to Predoc called Nicole in order to qualify patients they would otherwise have screen-failed due to the inability to obtain records.

“I had other sites calling the pilot site to ask to use Predoc to have their records requested in order not to lose their patients” 

The Impact: Faster Records, Quicker Review, and Shorter Enrollment Timelines

The demand was clear and the impact was immediate. Records came back much faster and complete, and Predoc’s structured facesheets, which summarize key medical history in an intuitive, clinical format, transformed the way Revival’s staff engaged with chart data.

“The facesheets made the information so much easier to interpret. What used to take 60–90 minutes per patient was suddenly cut down to 20–30 minutes.”

Weeks waiting for medical records, or the need to screen-fail otherwise qualified patients were a relic of the past; record retrieval turnaround time decreased by 80%⁺ from weeks or months to 2.6 days, with zero patients screen-failed because their records weren’t available. 

As records and facesheets traveled with a patient through the process, the time from pre-screen to enrollment decreased by over 50%.  

After implementing Predoc for the single study, Revival Research saw measurable improvements, opting to scale across the entire network to any study. 

These efficiencies didn’t just benefit site staff—they also improved the participant experience, enabling quicker movement from interest to enrollment and reducing dropout risk.

“Predoc changed the pace of our workflow—and made it easier for our staff to focus on what matters most: the patients.”

Following the pilot, the decision was made to scale access across sites to enable faster enrollment across the network. 

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