JVS Health strengthens GUIDE enrollment success with Predoc

JVS Health helps people living with dementia and their caregivers access the support they need to stay safely at home longer. JVS Health provides wraparound dementia care services, supported by the CMS GUIDE model. These services include: care navigation, caregiver support, respite, medication reconciliation, and services related to supporting the family and caregivers of those with dementia. “Everyone knows someone with dementia, and it becomes all consuming to support that person and keep them out of the ER or a nursing home,” says Co-Founder, Seth Hyman. “Our goal is to keep people safe, and at home, supported by their caregivers, who are supported by us.” 

Like many value-based-care providers, success in CMS funding requires a strong paper trail. Because JVS Health provides wraparound services rather than replacing a patient’s PCP or neurologist, the team needs outside documentation with ICD-10 codes confirming the dementia diagnosis. 

For JVS Health, the records had become the bottleneck. Before Predoc, records took an average of 13 days to return, with a backlog of exceptions, which couldn’t be reached. “We weren’t able to submit patients or we’d risk being out of compliance, which had an impact on the timing of patient care.” 

With Predoc, patient records are no longer the bottleneck, as Predoc cut average retrieval time by 85% down to 2 days with no measurable backlog. That process is working: after JVS Health screens and submits patients to CMS for GUIDE, approximately 99% of submitted patients are accepted. With clean, well-documented CMS submissions at scale, JVS Health’s value-based care model works. 

The operational ROI is just as important. Predoc reduces staff time spent on records follow-up, lowers the risk of patients falling through the cracks, and gives JVS Health a more scalable foundation as its GUIDE population grows. Seth described the impact simply: “It’s very rare that we bring on a vendor and I can say this just works.”

For families, the value shows up as faster access to the services that matter most: respite, navigation, caregiver support, and practical help managing the daily realities of dementia. For JVS Health, Predoc helps turn GUIDE enrollment from a documentation-heavy process into a cleaner, more reliable pathway from patient screening to CMS acceptance, care delivery, and recurring program revenue.