Oshi Health Delivers Complete Records for Virtual Care

The Challenge: Overwhelmed Coordinators, Incomplete Records

Oshi Health is a virtual-first, value-based provider specializing in gastrointestinal (GI) care. Their mission is to transform GI care by reducing unnecessary testing and providing whole-person, integrated support to patients with conditions like IBD and IBS.

Before Predoc, Oshi’s care operations team faced mounting challenges with medical records. Care coordinators spent long hours on hold or resending requests, which diverted their time from higher-value patient coordination tasks. As the referring or ordering provider, Oshi staff often struggled to get facilities to return records for labs or procedures they ordered, leaving queues of incomplete charts.

“A coordinator could spend 20 or 30 minutes on hold when calling for a patient record. This really reduced the time we had to provide concierge-like services to our patients.” — Javier Herrera, Clinical Operations Manager

The Solution: Predoc Retrieval + Organized Records for Providers

Oshi Health turned to Predoc to focus retrieval on hard-to-procure records and to simplify workflows. The platform centralized record requests, automatically structured charts into sections like consult notes, imaging, procedures, and labs, and expanded access beyond coordinators so providers could view retrieved charts directly.

“Providers love how records are organized. They can see what they need without going through the whole records themselves.” — Javier Herrera

The Impact: More Bandwidth, Better Care Continuity

With Predoc, Oshi Health has shifted from record-chasing to patient-centered coordination. Freed from hours of hold time, staff focus on patient-centered care coordination. Providers access neatly structured charts instead of combing through hundreds of pages. The team can handle higher patient volumes without additional headcount. With more complete records, providers avoid unnecessary repeat testing, aligning with Oshi’s value-based care model.

“Predoc lets care coordinators focus on patient care coordination rather than medical record chases. It extends our reach and lets us put energy into tasks that are equally important—like timely referrals and high-acuity patient support.” — Javier Herrera